Customer Service Representative

  • Location
    Cleveland, Ohio
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

Ring ring. That’s opportunity calling for you.  We’re hiring temp- to-hire Customer Service Representatives in Downtown Cleveland, OH with a stating pay of $14/hr.  Our client prides themselves on being the nation's largest provider of group legal plans.  Customer Service Representatives are important, really important, for making sure the world’s best companies have the best reputation. We’re looking for enthusiastic problem solvers to work in a call center environment–if you love talking with people, we want to hear from you.


Here are some of the responsibilities you’ll have:

  • Take inbound calls from current and prospective members/clients, providing clients with superior customer service regarding coverage and benefits.
    • Assist prospective clients with questions about their legal plan.
    • Send written documentation to callers as needed.
    • Enroll callers in legal plans.
    • Help HLP plan attorneys who require assistance.
    • Assist attorneys who would like to join the HLP panel.
    • Help callers who have complaints about HLP services.
    • Handle mail, reception, supplies and support duties.
  • Verify membership, inquire about the clients’ legal need, and refer to the proper attorney.
  • Answer basic enrollment questions regarding membership and benefits.
    • 50% of calls during fall season are enrollment questions from clients prepared to enroll for Hyatt’s legal services or inquiring before enrollment.
    • Must be able to communicate features and benefits on all calls. 
  • Perform support work for other departments and other duties as assigned.

These are the qualities we’re looking for in an Customer Service Representative:

  • Must have a 4 year college degree
  • At least two (2) years of customer service experience (call center preferred).
  • Ability to work in a fast paced environment.
  • Strong data entry skills.
  • Candidates must be friendly, articulate and be able to think outside of the box.
  • Strong, articulate verbal communication.
  • Four year bachelor’s degree from an accredited university- will be verified.
  • Excellent communication skills.
  • Friendly demeanor and outgoing personality 


  • Three weeks of classroom training, book work, and computer training that will cover:
    • Company information and legal plans/services
    • On the job training with mentors
    • Customer service expectations
    • How to handle legal questions
    • Intermittent testing on covered material
    • Mentoring with current CSR’s.
  • Training dates and times:
    • Monday through Friday, 9 am to 5 pm for the first three weeks (Must be flexible)
    • Training is PAID


  • Must be flexible with availability.  After training you will move to your permanent shift.  Shifts start from 8am to 4:30pm, 8:30am to 5pm, 9am to 5:30pm, 9:30am to 6pm, 10am to 6:30pm, 10:30am to 7pm, and 11am to 7:30 pm, and 11:30 am to 8pm
  • You must be available to work any shift.  Shifts are randomly chosen by lottery system.

So, a little bit about us. We’re the worldwide leader in staffing, but it’s only because of all thegreat people we have working with us. We place over 70,000 people with the world’s most well known companies every day, but that’s not enough. Why? We think everybody deserves a chance to find a good job. To work on your terms. To better your situation.To get benefits, regardless of whether you’re temporary.


Does this all sound good to you? If you ask us, we’d make a great team. Isn’t it kind of ironic that the way to get started is to pick up your phone and give us a call? Our friendly experts are ready to get you in at a great job, so the ball is in your court.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_025893_11938462