CUSTOMER SERVICE REPRESENTATIVE // CLGXJP00009122 // AUSTIN, TX

  • Location
    Austin, Texas
  • Job type
    Contract/Temp to Hire

Adecco is currently assisting a client in their search to fill a Customer Service Representative role in Austin, TX! 

 

Apply now if you are interested and meet the qualifications listed below!

 

POSITION: Customer Service Representative

LOCATION: Austin, TX

DURATION: 5 months contract position

HOURS: During training the shift is from 8:00am-5:00pm.  Once the training is completed the shift can be anywhere from 6:50am-8:00pm.

 

Responsibilities, Qualifications, & Details:

 

Customer Service Representative is responsible for Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home. NO SALES. You will receive, respond to and process customer telephone inquiries regarding mortgage real estate issues in a high-volume call center. Handle approximately 60+ calls on average daily. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience. Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers.

 

INBOUND & OUTBOUND calls (NO collections or sales) *Average 60 - 70 calls per day

 

Primary Responsibilities: Create and foster a great customer service experience. Interfaces with customers to resolve related customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution. May interface with other call center customer service representatives to answer questions on process or specialized situations.

 

Qualifications:

 

*Candidates must be able to work in a STRUCTURED environment*

 

Education: HS Diploma/GED Required

Experience: 2-3-year experience working in office environment, computer experience, multi-tasking abilities, fast learner. Previous call center experience is a plus.

 

Working Conditions: Looking for individuals that are comfortable sitting for long periods of time and comfortable wearing a headset for the entire shift. Candidates must be able to work in a STRUCTURED, fast paced environment. Candidates must also be comfortable working with a computer and typing.

 

Must be available for training shift from 8:00am-5:00pm.  Once the training is completed, must be available for shifts anywhere from 6:50am-8:00pm.


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas:  H1B, H2B, E3, TN1***

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco. 

 

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

 

Recruiter: Maria Mehta

Email: maria.mehta@adeccona.com

 

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_028082_11914938