Customer Service Representative

  • Location
    College Station , Texas
  • Salary
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Main Job Tasks and Responsibilities
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Produce call reports

Education and Experience
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Good data entry and typing skills
- Knowledge of administration and clerical processes

Key Competencies
- verbal and written communication skills
- Listening skills
- Customer service orientation
- Organizational skills and attention to detail

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Reference number US_EN_1_020602_11693152