Customer Service Representative

Adecco is currently assisting a local client in their search to fill SEVERAL REMOTE Sales/Customer Service Representative positions in Colorado Springs, CO! Apply now if you meet the qualifications listed below! Please make sure to read the job description before applying.

Job Title: Customer Support Representative

Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Primary Responsibilities:
• Handling in-bound phone calls professionally and provide excellent customer service
• Research and Resolve Sales Agents questions relating to:
o How to use self- service tools and to troubleshoot system issues
o Member concerns
o Medicaid Verification
o Application Status and Eligibility
o On-boarding & Certification process
o Commission questions

• Document Call Resolution of each contact in various systems in a clear and concise manner
• Demonstrate the ability to provide a quality experience for all of our customers
• Meet minimal performance goals on a weekly basis

• At least 1 year of Customer Service experience
• Ability to communicate clearly and concisely (verbally and written)
• Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
• Ability to learn new computer applications quickly and toggle between multiple systems
• High School diploma or equivalent (GED)
• Ability to multi-task.

Preferred Qualifications:
• Experience working in a call center
• Healthcare and/or insurance industry experience
• Medicare knowledge
• Experience supporting a sales team or working with sales representatives
• Experience navigating a computer while on the phone

Physical Requirements and Work Environment:
• Extended periods of sitting at a compute
• Use of hands/fingers across keyboard or mouse
• Office environment

• 9:00AM - 5:30PM MST
• 4 weeks (Candidates cannot miss any days during training)
• A Grammar, Excel and Word Test must be passed with an 80% or higher (with agency)

Once they have completed training, Candidates must be able to:
• Pass product certifications annually
• Work any shift between
o Colorado : 8:00 AM - 8:00 PM (MT) Monday - Friday
• To work on weekends or overtime as requested
• Temporary-to-permanent only for the right fit

Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits
  • IMPORTANT: The Sales/Customer Service Representative position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

    The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    Adecco will consider qualified applicants with arrest and conviction records for employment

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please

    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number US_EN_99_022862_1321864