Customer Service Representative

Adecco is assisting a local client in recruiting for a detail-oriented Customer Service Representative in Concord, CA. This is for a long term temporary opportunity that will give you valuable experience to enhance your career. Successful candidates must have excellent verbal and written skills, be reliable and able to provide outstanding customer service. If you meet the qualifications listed below, please Apply Now!

 

Responsibilities for this Customer Service Representative job include:

 

  • Perform a variety of tasks associated with customer and client services for the Call Center by responding to routine and sensitive telephone calls.
  • Communicate with students, parents, college admissions officers, high school counselors and test center supervisors via telephone contact to provide or obtain information regarding the testing process. On occasion, respond to inquiries face to face with candidates, clients, or internal client staff.
  • Communicate daily via telephone with examinees, clients, institutions, agencies, and test center supervisors to provide information to respond to inquiries, with emphasis on diplomacy, tact and sensitivity.
  • Utilize computer software to input or obtain detailed information and/or access hard copy necessary to respond to requests promptly, accurately, and in accordance with program and departmental procedures.
  • Interact with interdepartmental/divisional staff to obtain and provide information necessary to research processing problems which may affect our customers. Identify operational or program related situations and suggest corrective action.

Qualifications:

  • Demonstrated ability to clearly communicate, with attention to style, tone, and detail, to obtain and promptly provide accurate information.
  • Ability to handle complex and demanding situations, tactfully.
  • Ability to deescalate irate customers during telephone interactions, tactfully.
  • Maintain an awareness of impact on public relations and possible repercussions.
  • Ability to work under pressure of deadlines and handle last minute requests.
  • Ability to effectively interact with all levels of staff in a tactful and professional manner.
  • Experience in Windows, Microsoft Word, Excel and Outlook applications is highly desirable.
  • Able to work two Saturdays each month

EXPERIENCE

  • One year of customer service and/or clerical experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
  • Computer Proficiency

EDUCATION

  • A high school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
 

Click on Apply Now to be considered for this Customer Service Representative job in Concord, CA or any related opportunities with Adecco.

 

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_025115_354228