Customer Service Representative

  • Location
    Coraopolis , Pennsylvania
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

We are searching for Customer Service Representatives in the Moon Township area in a medical call center.

RESPONSIBILITIES:
Process orders received via phone and or electronically - obtaining all information necessary to process the order, Build rapport and establish good relationships with referral sources and customers. Maintain billing system files to eliminate billing errors.

ESSENTIAL ACTIVITIES:
- Receive orders by phone or electronic means, obtaining all information necessary to process the order.
- Contact each new customer to inform them of the order.
- Follow Insurance guidelines when preparing the order to be processed.
- Contact Healthcare Providers to obtain any additional and/or supporting documentation to complete orders.
- Communicate any order delays to patients and/or referrals when the situation arises.
- Closely monitor the Billing System Files, following all accreditation and insurance guidelines.
- Note any significant correspondence with the patient or referral source accurately in the patient's account.
- Complete an evaluation of the patient condition with every order and document this information in the patient's account.
- Take 50-70 calls a day.

EDUCATION AND TRAINING REQUIREMENTS: High School diploma required. College degree preferred.

11:30 am - 8:00 pm , every other Saturday

Email Erin.cavanaugh@adeccona.com or click on Apply Now to be considered for this opportunity in the Moon Township, PA area.

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_1_020948_11677896