Customer Service Representative

Adecco is currently assisting a local client in their search to fill a several Customer Service Representative positions located in Costa Mesa, CA!! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

$16.50 per hour

Primary Responsibilities:
• Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
• Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries
• Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems
• Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
• Escalate drug related calls as appropriate to licensed pharmacist for resolution
• Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages
• Make outbound calls to customers on prescriptions withhold orders and payment issue
• May also assist with entering new prescription orders into system
• Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance

Qualifications
To be considered for this position, applicants need to meet the qualifications listed in this posting.
• Prefer 1 year experience in an office setting, call center setting or phone support role but not required
• An education level of at least a high school diploma or GED.
• Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
• Ability to remain focused and productive each day though tasks may be repetitive
• Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
• All new hires will be required to successful complete Customer Service training classes and demonstrate proficiency of the material

Training Length: 7 weeks with Additional Support in Academy Bay Onboarding.

Training schedule will be 8a to 5p M -F
Candidate must be available for 8 hour shift during facility hours -shift after training will be determined during training.
OT may be required and some holidays.

Shift Start/End Time: TBD - Business Hours 5am to 10pm 7 days a week. May work weekends.

Dress Code: Business Casual

Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

HOW TO APPLY: Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at kristin.kaiser@adeccona.com

IMPORTANT INFORMATION: This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022862_611708