Customer Service Representative

Adecco is currently assisting a local client in their search to fill several Customer Service Representative positions located in Duluth, MN! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

Specific Duties:
1. The Senior Customer Service Representative is responsible for answering incoming calls from consumers with questions about Health Savings Accounts, website navigation and other internal procedures
2. Ability to multi task - taking inbound calls from consumers and researching issues over the phone.
3. Consistently meeting established productivity, schedule adherence, and quality standards
4. Quick learner that is able to apply what was learned in training quickly to the live call environment.
5. Good communication and listening skills.

Must have qualifications/experience:
1. An education level of at least a high school diploma or GED OR 10 years of equivalent working experience.
2. Familiarity with computer and Windows PC applications, which includes the ability to learn new
and complex computer system applications
3. 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties .
4.Authorization to work in the United States
5.Prior stable work experience
6. Ability to remain focused and productive each day though tasks may be repetitive
7. Willing to work and contribute in a team environment

Physical Requirements and Work Environment:
• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or
mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers.

Shift Start/End Time: Available to work 40 hours per week anytime within the operating hours of the site 5:00am - 11:00pm Monday -Friday as well as Weekends 7:00-8:00 - central standard time. Some overtime required

Dress Code:
Casual dress

Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at

This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_286200_409040