Customer Service Representative Evenings

Customer Service Representative

Do you enjoy helping people? Is being part of a winning team that passionately cares about customers and provides best-in-class service important to you? Then you’ll love being a full-time member of our call center team. Our call center representatives play an important role in shaping our customer experience from offering solutions, answering questions and actively listening for opportunities to expand and deliver great customer service.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Apply now if you meet the qualifications listed below!

JOB DESCRIPTION

Associates will handle outbound claimant and shareholder inquiries generated by phone, email, and/or written correspondence relating to account status and activity. Researches account and transaction information and record to resolve account issues and basic discrepancies; provides documentation on customer activities and information on products and services. Uses computerized systems to locate, interpret, and communicate information to provide customer service.

SALARY & HOURS

Salary: $17 hourly PAID WEEKLY!!!

Work Hours: Monday–Thursday 6pm-11pm Saturday 12pm-6pm

This full-time position is conveniently located at 10400 Linn Station Road in St. Matthews. Parking is also provided!!!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responds to the day-to-day customer service activities generated by claimant, shareholders, or other participants with relation to accounts in a wide arrangement of companies and businesses; and provides customers with a positive impression of self and organization through courteous, prompt, and responsive resolution of customer inquiries.
  • This function may be carried out via inbound or outbound calls or via written correspondence.
  • Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers.
  • Escalates more complicated issues to appropriate Team Leader or ATL; identifies stakeholder, claimant trends or common issues and communicates to their Team Leader or ATL as appropriate.
  • Promotes additional services / communication channels to customers when necessary.
  • Position may be responsible for taking inbound or outbound calls to shareholders or brokers to collect votes as it relates to proxy solicitation campaigns.
  • Other duties or tasks as assigned by management

 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

 

EDUCATION and/or EXPERIENCE

  • Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Ability to speak and hear on a telephone system is a requirement and essential function.
  • Experience in financial services software and MS Office preferred.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Click on Apply Now to be considered for this position or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_024096_420681