Customer Service Representative

Daily Tasks Include:
• Providing eCommerce support via phone, email and chat
• Managing eCommerce Service Cloud queue
• Monitoring online order adjustments
• Preparing new product SKUs by working with Marketing to confirm description, alias, minimum/multiple quantity and category
• Reviewing and correcting failed orders
• Assisting in programming and maintaining promotions in admin system
• Participating in release testing and conducting ad hoc testing
• Resolving customer issues by working with/escalating to other departments, including but not limited to, Customer Master Data, Pricing, Sales Support and ITS
• Helping to develop SOPs and for all department processes
• Liaising with Marketing to develop and manage iOrder allocations of Marketing and Service items
• Using internal help desk system to resolve internal support requests as well as external support requests received by after-hours team
• Remaining current on product inventory and maintaining product alert messages
• Managing mass order drops as directed by Logistics

We are seeking an individual who can exhibit conduct that is consistent with our Mission and Vision as well as its Core Beliefs, who will display a high level of professionalism in all internal and external communication and who will demonstrate reliable follow up on customer matters.

Qualifications:
Associates or Bachelors degree preferred. High School diploma required
Minimum of 1 year Customer Service experience required; 2 years preferred
Ability to offer coverage between 8:30-6, as needed based on department scheduling
Analytical and organizational skills, along with attention to detail and a high degree of accuracy

  • Apply with Adecco

Reference number US_EN_99_025355_392507