Customer Service Representative

  • Location
    Glendale, California
  • Job type
    Contract/Temporary
  • Salary
    $ 16 - $ 18 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client recruiting for a customer service representative (Call Center) position in Glendale area. This is for full-time temporary opportunity for the right candidate. If you meet the qualifications listed below please Apply Now!

 

Requirements:

•Must have prior manufacturing Billing/Cust. Svc. experience

•Strong work ethic, attention to detail and ability to follow-through.

•Internal and external customer service, computer skills and problem-solving focus

•Experience with UPS World Ship, FedEx, and Bills of Lading.

•High School diploma or equivalent experience

•Must have solid reading, writing and comprehension in order to understand instructions, drafts, correspondence and memos

•Minimum 3 year of billing/shipping experience in manufacturing required

•Strong Customer Service skills

•Knowledge of Excel, Word and Outlook

•Ability to interact professionally with different departments

•Must be Bilingual - English/Spanish

 

Responsibilities

•Answer phone queue

•Order processing

•Respond to emails and faxes

•Existing account management

•Relationship development

•Serve as primary contact with accounts

•Work with Sales Managers to verify pricing discounts and customer details

•Maintain detailed files for documentation

•Initiate Credits/Debits, and Damage Claims

•Work closely with manufacturing personnel to meet customers’ requirements

•Provide customers with accurate product pricing and delivery information

•Obtain accurate information from vendors relating to shipment dates and expected date of delivery

•Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

•Recommend alternate products based on cost, availability or specifications

•Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

 

Click on Apply Now to be considered for this or any related opportunities with Adecco.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_99_025142_11808230