Customer Service Representative

  • Location
    Grand Island, New York
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a client in their search to fill a Customer Service Representative role located in Grand Island, NY!

Apply Now if you meet the qualifications listed below!

POSITION: Customer Service Representative
LOCATION: Grand Island, NY
DURATION: 12 months (Contract)
Pay Rate: $15.20


Must be flexible with hours worked to support department hours 8-8, Monday through Friday, (1st-shift)
Some Holiday work may be required

Essential Functions/Responsibilities:
The Customer Service Representative willutilize sales order entry system, website, price lists, and job aids to provide accurate information to customers.

Respond quickly and professionally to all order placement requests and customer inquiries which may include pricing, availability, order status, shipping details, etc.
Communicate with customers and internal support teams via email and telephone regarding a large variety of topics
Assess individual customer requirements and direct activities to appropriate departments
Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.)
Some aspects of the job will be recurring and routine, other assignments will be moderately complex in nature where judgment is required in resolving problems and making routine recommendations

Must Have:

Requires a high school diploma or equivalent. Bachelor’s degree is preferred in Business Administration or a scientific discipline.
Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player
2 years of related customer service experience preferred but not required
Working knowledge of Oracle JD Edwards Enterprise One Software and SAP Software preferred but not required
Must have the ability to demonstrate critical thinking skills and multi-task under deadline.
Must demonstrate working knowledge of personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint
This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor
The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment
Excellent written and oral communication skills are required
Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information
Accuracy is required in performing all functions of this position
Initiative and organization skills are extremely valuable to ensure good customer service

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

Recruiter: Maria Mehta

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_403853