Customer Service Representative

  • Location
    Henrico, Virginia
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a large client in their search for a Customer Service Representative

 

-First point of contact for inquiries received from high revenue clients via email or phone channel  

-Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests  

-Requests consist of treasury, cash management, card and/or depository products  

-May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support  

-Receive and respond to requests received by email or phone  

-Provides resolution for requests received via phone or email  

-Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight  

-Conduct limited research and respond to client and be able answer questions and inquiries  

-Utilize the various bank systems to support clients

 

Requests Required

-1+ years of experience working with customers in a call center environment  

-Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications  

-Comfortable receiving ongoing performance feedback and coaching  

-Ability to engage with customers, begin a conversation, build rapport, and handle objections  

-Comfortable with ongoing change and learning new technology/processes  

-Ability to analyze and resolve customer inquiries  

-Ability to provide a positive customer experience through creative solutions  

-At least an intermediate ability in computer skills Desired

-Experience in the banking and finance industry  

 

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

 

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at Jenifer.robinson@adeccona.com

 

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_022862_11906804