Customer Service Representative

  • Location
    Hickory, North Carolina
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Rep. role in HIckory, NC.

Apply now if you meet the qualifications listed below!

Contract Length: 12+ months
Pay Rate: $14/hour

JOB SUMMARY
Work Schedule: Monday -Friday, schedule/flex-time: 40 hours – Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.

***Hickory HQ - Relocating to Charlotte in 2018 - Must be willing to commute or relocate at that time.***

Education and Experience:
Required: High School Degree
Preferred: 2-year Associate Business Degree or Bachelor Degree
Preferred: Customer Service Corporate environment experience

Candidates need to be self motiviated to work task to completion and realize sense of urgency to meet goals and deadlines. Will work as a team.

Candidates must have excellent computer skills to perform this job and produce error free work.
Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint.

Language: Excellent grammar required written and verbaL; , Spanish is a plus

Takes orders from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.

Day to Day Responsibilities:
Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.
Ability to communicate product discrepancy specification information to customers.
Build strong working relationships with both internal and external customers.
Understand and execute contractual agreements.
Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.
Professional phone skills and written communication skills to include excellent use of grammar and sentence structure.
Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
Participation in training, testing, and project related activities as identified.
Represent Corning Optical Communications to the customer in a highly effective, professional manner.

Required Skills:
• Represent Corning Optical Communications in a professional manner at all times, even under pressure.
•Quality and customer focused.
•Excellent verbal and written communication skills.
•Effective problem solver, detail oriented.
•Demonstrate time management skills and the ability to multitask.
•Motivated Team Player – ability to lead and participate within self-motivated work teams.
•Ability to grow within the organization.
•Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint.
•Excellent typing and keyboarding skills.
•Proficient math skills.
•Ability to work a variety of work schedules, including holiday and weekend emergency coverage.
•Produce error free work

Soft Skills:
•Strong interpersonal skills.
•Team oriented.
•Sincere desire to deliver an outstanding customer experience.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Patrick Higgins @ patrick.higgins@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_404320