Customer Service Representative I

New
  • Location
    Brecksville , Ohio
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Customer Service Rep in Bercksville Ohio. This opportunity is working with one of our premier clients.


POSITION: Customer Service Representative I
LOCATION: 6896 Miller Rd, Brecksville Ohio
DURATION: 12 Months
PAY: $13.00/hour
Shift: 9:00 am - 5:30 pm and 9:30 am - 6:00 pm.
Responsibilities
Receiving inbound calls, creating notifications, performing account maintenance and inputting data; Documenting customer notes on accounts; Receiving and processing outage and 911 emergency calls within company and regulatory guidelines; Utilizing independent analysis and judgment resolving customer concerns; Handling all irate customers in a calm, courteous and professional manner; Analyzing and resolving customer inquiries

Qualifications/Requirements
- High school diploma or GED required
- Must pass company approved CSR test before completion of temp to hire assignment
- Strong customer service experience preferred
- Ability to sit at desk and be on phone for long periods of time
- Excellent communication skills including good grammar, tone of voice and diction
- Basic computer and keyboarding skills
- Excellent customer service skills
- Ability to read and interpret documents and technical instructions
- Ability to accurately calculate figures and amounts
- Ability to work extra hours on short notice and report to work within 45 minute time frame

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Matthew Greene at Matthew.Greene@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_399061