Customer Service Representative II

  • Location
    Baltimore, Maryland
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


Adecco is currently assisting a local client in their search to fill a Call Center / Customer Service Representative role in Baltimore, MD!!

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only**

Job Title: Customer Service Representative II
Location:– Baltimore, MD - No relocation assistance, travel expenses, or any other expenses can be offered
Pay Rate: $18.00 per hour

Job Description:


Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


Please have candidates take the following assessments through Prove-It:

Call Center Listening Skills ? minimum 78%
Telephone Etiquette ? 78%
Frustrated Caller ? 67% (Break down score of the Call Center Scenarios Test)
Computer Literacy Basic ? 82%
Typing ? General ? 3 minutes Onscreen - >20

Please send the detailed results with each submission ? at the top of each resume. Submissions without this will be disqualified.
CSRs have the opportunity to convert to perm employment, as long as performance and attendance are great.

  • Apply with Adecco

Reference number US_EN_2_022862_404071