Customer Service Representative II

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative II role in Dublin, OH Apply now if you meet the qualifications listed below!

Customer Service Representative – Dublin, OH
3 months (temp - perm)
SHIFT HOURS: Monday – Thursday 9am-6pm, Friday – 8am-5pm
$14.00 / hr.

Specific Duties
1. Excellent customer service phone skills



2. Detail oriented with follow-up skills
3. Dependable attendance
4. Type over 50 words per minute
5. Sense of urgency is required
6. Accountable work ethic

DESCRIPTION OF WORK:
• Small office type environment with phone monitoring/recording capabilities in an off-site location.
• Resolves client issues, concerns and inquiries through phone, fax and email regarding processes and policy.
• Receiving inbound calls from pharmacy customers regarding product inquiries or orders. (25-45 calls per person per day)
• Working closely with customers and manufacturers to procure and drop ship Home Healthcare product to our customers.
• Order placement with the manufacturer and follow up to confirm receipt and satisfaction by the customer.
• Return processing for Home Healthcare drop ship orders.
• Genesys phone metric tracking for productivity of calls received, lost, and drop ship orders placed.
• Outbound calls for new items or special promotions to key customers. Attendance at Manufacturer inservices for education on new products. Receive calls related to private label product issues or concerns and document for Quality and Regulatory Compliance.
• Partner with manufacturers, numerous internal business units, and our customers to ensure quality frontend products and services are delivered at the best possible value.
• Develop comprehensive understanding of the organization.
• Provide enhanced customer service upon receiving incoming inquiries from Executives (SVPs and above)
• The Rep II position reports to the Supervisor of the Home Healthcare Drop Ship Customer Support.
• System experience with: Microsoft Excel, Word, Access, and Outlook, SCORE/DSA, MIF, CSW, SAP, and Genesys Phone System.
QUALIFICATIONS:
• Associate degree required, bachelor’s preferred
• 2-4 years’ experience in a customer service-oriented role suggested
• Prior computer experience (Typing 50+WPM) using Microsoft Office systems required
• Understanding of Home Healthcare products helpful
• Strong interpersonal skills and customer service experience a must
• Ease of rapport with diverse personalities
• Detail oriented and ability to work cohesively in a team environment
• Call center, medical background, and bi-lingual helpful but not required



Must Have:


High School Diploma or equivalent


Customer Service experience (does not have to be in a call center)


Good research and problem-solving skills


Attention to detail


Good verbal and written communication skills


Good computer skills (ability to multi-task through several systems)


Experience with Microsoft Word/Excel/Outlook


Dependable/punctual



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Timothy Rozier @ Timothy.rozier@adeccona.com


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_407996