Customer Service Representative II

  • Location
    Glen Allen, Virginia
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative II role in Glen Allen, VA! Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Customer Service Representative II
Shift: Monday to Friday, 8:00AM to 5:00PM, 8:30AM to 5:30PM and/or 9AM to 6PM
Location: Glen Allen, VA

Pay Rate: $16.85 per hour

Responsible for providing order management for a set of client customers to achieve and/or improve On Time Delivery. You will manage these orders which requires strong SAP, industry, customer service skills, and many concurrent tasks at a detailed level. Additionally, you will learn and work with various organizations as necessary.

This position will not be phone based. Candidate will serve as a CASE MANAGER and field incoming cases, issues, disputes, etc. and follow them through to resolution using Salesforce and SAP.

Support other Associate Inside Sales Specialists in Inside Sales and Tele Sales to meet and exceed customer expectations
Work as a liaison between the customer, sales, product management, logistics for supply and demand and other corporate personnel
Be responsible for ensuring Field Support tasks are completed in a timely manner
Be responsible for understanding all SAP / ERP Standard Operating Procedures
Ensure accuracy of documentation including shipping, invoicing and finance systems
Process the return of goods from customers
Participate in departmental training programs
Adhere to Inside Sales and Tele Sales Standard Operating Procedures
Provide outstanding service and representation to external and internal customers through accurate order entry and call ha with superior, professional communications

Required skills:

MUST HAVE: SAP and Salesforce experience.
MUST HAVE: Minimum of 1-2 years’ experience in a customer service related position.

Click on the "Apply Now" to be considered for this position and any other opportunities with Adecco.

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Angie Castillo, 631-844-7325 or at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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Reference number US_EN_2_022862_402803