Customer Service Representative II

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative II role in Lincoln, RI!  Apply now if you meet the qualifications listed below!


Responsibilities, Qualifications, & Details:                 

Actual job title is Leave of Absence Call Center Representative. Accountable for delivery of outstanding customer service through a strong commitment to customer needs with a demonstrated commitment to adhering to service levels. This position requires the timely and efficient response to employees’ inquiries concerning leave of absence administration. Responsible for using myLeave as well as the HR systems and predefined business processes to process leaves in accordance with the FMLA, state, and company leave policies.



  • Respond to leave of absence inquiries
  • Escalate Tier 2 inquiries using call center case management tool
  • Monitor and complete daily myLeave Task List
  • Timely and accurate preparation of the applicable letters and communications including enclosures to maintain compliance
  • Researching questions related to leave administration
  • Timely case resolution
  • Process return from leave change forms timely and accurately to ensure employee’s status is updated and payroll is processed


Experience Needed:

  • 1-2 years of call center experience
  • Highly developed ability to communicated verbally and in writing
  • Ability to function I high volume, production oriented, time sensitive environment
  • Demonstrated ability to multitask and consistently meet deadlines
  • Excellent listening skills to reflect a positive, friendly disposition


Hours: M-F 10AM-6:30PM


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to


If you have any questions surrounding the application process, please feel free to reach out to:


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


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Reference number US_EN_99_022862_369339