Customer Service Representative II

Adecco is currently assisting a national client in their search to fill an exciting Customer Service Representative Level II in Richmond, VA 23228! Apply now if you meet the qualifications listed below!


POSITION SUMMARY
Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast-paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. Must successfully navigate the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1 year of contact center or equivalent customer service experience.


QUALIFICATIONS

Ability to work within the operating hours and days for this position as outlined below
Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training
1+ years of experience working with customers
1+ years of experience handling difficult situations with customers
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Ability to engage with customers, begin a conversation, build rapport, and handle objections
Comfortable with ongoing change and learning new technology/processes
Ability to analyze and resolve customer inquiries
Ability to provide a positive customer experience through creative solutions
At least an intermediate ability in computer skills
Ability to navigate multiple computer systems while interacting with the customer


Role: Contract
Title: Customer Service Representative Level II
Location: Richmond, VA 23228
Pay: $17/hr
Start: 3/11/19
Shift: Sat, Mon, Tues, Fri 11:30am-10:00pm
Duration: 12 months

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Lisbeth Vences at lisbeth.vences@adeccona.com. You can also email your most current resume in word format to the email listed. Please ensure it includes your highest education completed, duties and responsibilities for all roles listed, and start month/year and end month/year.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_409407