Customer Service Representative III

New
  • Location
    Saint Paul, Minnesota
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


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Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative III role in Woodbury, MN! Apply now if you meet the qualifications listed below.

Responsibilities, Qualifications, & Details:
Offer support to one of our client’s divisions and their corresponding customers and/or products. This position will require you to be highly-engaged and handle varied customer transaction; including inbound/outbound calls to customers and internal groups. These calls could entail questions on customer order entry, servicing customer accounts, in-depth technical assistance, production information, education and service.

You will need to be able to communicate with other departments and providers to research and resolve issues, identify and implement service solutions. Monitor progress using service measurement systems, identify areas to improve communications and efficiency of operations through continuous improvement efforts, work to enhance knowledge in key service areas and other duties as assigned.

Specific Duties:

Act as the primary liaison with customers
Communicate clearly and professionally by telephone and/or written correspondence
Educates and informs the customer of various processes and directs customers to appropriate resources
Accurately documents customer interactions using applicable CRM systems
Develops and leads improvements and/or solutions to work processes and tools
Links projects to business strategies and initiates actions that deliver results
Handles non-routine and difficult inquiries/complaints; adapts differing techniques and methods to develop solutions for a variety of complex issues
Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries – has knowledge and understanding of the current processing systems and can provide service to internal and external customers
Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
Generates sales leads and customer focused cost savings plans for customers
Improves customer satisfaction by identifying patterns of problems and barriers to solutions, provides insight to resolve problems
Must be able to multi-task, prioritize and manage time effectively
Participates in and maintains a quality service culture within the assigned Customer Services or Product Application Support Teams



Basic Qualifications:

Minimum of three (3) combined years of customer service and/or sales experience
High school diploma or equivalent


Preferred Qualifications:

Bachelor’s degree or higher from an accredited university
SAP system experience is preferred
Experience with cross-functional project leadership preferred
Possesses exceptional customer service competencies
Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction
Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
Ability to work in a high volume rapidly changing environment
Ability to work in a team environment and willing to collaborate and compromise, including team leadership
Strong active listening skills
Ability to follow through with commitments and show concern for the needs of others
Excellent oral and written communication, including presentation skills
PC literate, including MS Office products and our own customer service systems
Strong organizational skills with the ability to stay focused on tasks
Good interpersonal skills
Clear and conceptual thinking ability; excellent judgment and discretion
Prefers to stay busy with a full workload and enjoys meeting challenges
Ability to handle work-related stress, handle multiple priorities simultaneously and meet deadlines



Shift Start/End Time: TBD

How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to send an email to: julie.sanders@adeccona.com.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



Live chat with me now: https://flashrecruit.com/user/JulieSanders




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Reference number US_EN_2_022862_399724