Customer Service Representative

  • Location
    Irvine , California
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Direct Hire

Adecco Direct Hire is assisting their client in their search for an experienced Customer Service Representative. Located in Orange County, our client is a leader in the food and beverage packaging industry.

Supporting the Consumer Packaging Division, the Customer Service Representative's primary responsibility is to coordinate, track, manage a specific set of customer accounts. This position is not in a call center environment; this person will work as part of a smaller team that will have responsibility for the day to day management for all aspects for an assigned account or accounts. The CSR will manage each project and work with Sales, Operations, and the other departments necessary to complete each order on time and on budget.

Required Skills/Experience:

Knowledge and demonstrated use of Microsoft office (Excel, Word, Power Point, and Outlook)
Working knowledge of SAP is required
Ability to solve conflict/issues and find resolutions (ex. Researching, Scheduling, within the ERP system to find possible resolutions).
Demonstrated team/project leadership on short term projects.
Positive and progressive order fulfillment experience
Solid understanding of customer account management
General understanding and experience with ERP business applications.
High degree of organization and attention to detail
Successful time management and prioritization skills
Understanding of board substrates, lead times and board ordering processes.
Basic knowledge of printing, cutting, and finishing operations.
Display ability to meet customer needs in timely manner and managing competing priorities.

  • Apply with Adecco

Reference number US_EN_2_027400_134759