Customer Service Representative

  • Location
    Jacksonville, Florida
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a large client in their search for a Customer Service Representative in Jacksonville! Apply now if you meet the qualifications listed below!

Critical role in effectively managing daily business objectives with phone volume and service level management through the Managed Product MLSN Service Lines. Provides managed product support for Branch Offices to ensure all necessary tools, training and adequate client experience are being provided. Support includes daily interaction with Branch Offices, the MSG Product Partners and various operational teams within the home office. This individual will be responsible for providing service support for the Managed Accounts Processing and Services Department. Service inquiries from the branch offices include enrollment, maintenance, termination and billing of accounts for the below managed products.

∙ Investment Advisory Program (IAP)
∙ Personal Investment Advisory (PIA)
∙ Unified Managed Account (UMA)
∙ Consults
∙ Strategic Portfolio Advisor (SPA)
∙ Managed Account Services (MAS)
∙ Merrill Lynch Personal Advisor (MLPA)
∙ Merrill Edge Select Portfolios (MESP)

Required Skills:
Client focused, self-directed, team oriented. Good communication and organizational skills. Experience with Microsoft Office Products (Word, Excel, Outlook). Solve problems and makes decisions, adept to client service, flexible and adaptable. Detail oriented, uses policies and procedures accurately.

Requirements
1. Must have a 4-year college degree (prefer management, finance, acct'g)
**Recent college grads are acceptable**
2. In-bound call center experience - minimum of 1-year experience
3. Strong customer service experience
4. Financial terms knowledge - dealing with products in trading and accounts
5. Excellent PC skills - Proficient with MS Office applications

03/19/2018 to 03/18/2019
Pay rate is $14.00

TRAINING: 2 weeks of classroom training followed by 4 weeks of on the job training. Training schedule is typically Monday - Friday; 9:00 AM - 5:30 PM; this schedule may differ slightly.

Work Schedule: Monday - Friday, 8 hours/day between 8:30am - 6:30 pm (Flexible OT as needed)

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at Jenifer.robinson@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_401307