Customer Service Representative

Adecco is working with a local company to find the perfect person to fill their Customer Service Representative Role in Jaffrey, NH. If you are a team player looking for a career oriented company, this is the perfect position for you. 

The Customer Service Representative supports the sales function of the organization by working directly with customers to process orders for products. 

You will be responsible for the following duties and responsibilities:

  • Handles, coordinates, and responds to all incoming telecommunications 
  • Phone; e-Mail; Voice-Mail; FAX; Etc.) inquiries from customers and potential customers.
  • Processes requests for, and documents all customer proposals through the ERP system.
  • Responsible for documentation and updates in the Corporate CRM system to maintain and update the company’s knowledge base.
  • Processes customer Purchase Orders through the ERP system’s Order 
  •  Management Module and ensures accuracy of all aspects of customer orders.
  •  Communicates frequently with the Field Sales Team to transfer knowledge of customer issues, customer requests, competitive information, and or general intelligence related to their accounts.
  • Works closely with Technical Services to help customers determine the correct solution for applications.
  • Must learn and know Wire Belt Product nomenclature and designations in order to handle and process Customer Requests for information, quotations, and order processing.
  • Participate in trade shows and other marketing coordinated events as requested.
  • Additional duties as assigned. 

Minimum Qualifications-
 
Education and/or Experience
  • High School Diploma or equivalent
  • Minimum of 2 years in Customer Service experience required.

Language Skills
       • Ability to read and interpret documents such as safety rules, operating and 
         maintenance instructions, and procedure manuals. Ability to write routine reports 
         and  correspondence. Ability to speak effectively before groups of customers or 
         employees.

Mathematical Skills
      • Ability to add, subtract, multiply and divide in all units of measure, using whole 
        numbers, common fractions, and decimals.  Ability to compute ratio, and percent 
        and to draw and interpret bar graphs.

Reasoning Ability 
     • Ability to apply common sense understanding to carry out instructions furnished 
       in  written, oral, or diagram form.  Ability to deal with problems involving several 
       concrete variables in standardized situations.

If you are interested in this role please call us at 603-355-8310 or hit apply now! We look forward to hearing from you! 

  • Apply with Adecco

Reference number US_EN_99_025281_383404