Customer Service Representative



Adecco is currently assisting a local client in their search to fill an exciting Customer Service Rep. role in Kennesaw, GA! Apply now if you meet the qualifications listed below!

Shift: Monday – Friday 8am – 4:30pm
Pay rate: $17.00/HR
Duration: 2-month contract (possibility to be extended)


Responsible for handling outbound claimant and shareholder inquiries generated by phone. . Uses computerized systems to locate, interpret, and communicate information to provide customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Moderate all customer reviews and respond to phone, online chat, and email inquiries
Meets or exceeds quality and productivity goals assigned by management
Demonstrates clear and polite written and oral communication
Maintains a positive and professional demeanor and portrays the company in a positive light
Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
Follows company policies and processes in order to process customer requests appropriately
Demonstrates knowledge and use of departmental resources, policies and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience
Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
Proactively communicates system and process issues, and customer feedback trends to management
Exceeds customer expectations by going above and beyond all other duties as assigned.
required skills

1+ year of relevant customer service experience
Internet navigation and troubleshooting Skills
Proficiency in Microsoft Outlook and MS Office applications
Excellent communication skills (spoken and written)
Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
preferred skills


Other duties or tasks as assigned by management
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

SKILLS and EXPERIENCE:

EDUCATION and/or EXPERIENCE


Some college degree preferred
1+ year of relevant phone or email customer service experience
Ability to multi-task with phone and computer skills
Experience working in a customer service or call center preferred
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as an effective team member




Shift:

Standard Hours $17.00 per hour

Must be eligible to work in the United States. Computershare is an Equal Opportunity Employer.



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Reference number US_EN_2_011897_409859