Customer Service Representative - Level 1 / AIZJP00009586 / Miami, FL

  • Location
    Miami, Florida
  • Job type
    Contract/Temp to Hire
  • Salary
    $11.00/Hour
  • Category
    Office, Clerical & Administrative

Adecco is assisting a local client in recruiting for a detail-oriented Call Center Representative in Cutler Bay, Fl   This is for a temp to hire opportunity that will give you valuable experience to enhance your career.  Successful candidates must have excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service. -

Must be able to work--11:00am-10:00pm plus weekends (40 hours)


Primary Job Accountabilities/Responsibilities 
- Files claims by collecting pertinent information from customers. 
- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance. 
- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed. 
- Processes and determines coverage by reviewing forms and other applicable records. 
- Maintains professionalism and effectively interacts with all contacts, both internal and external. 
- Maintains department quality standards and performs job duties as directed by supervisor 

Basic Qualifications Required - Experience, Skills, and Knowledge 
- High School diploma or GED equivalent 
- Minimum of 6 months of customer service experience 

Other Requirements: 
- Excellent Customer Service skills 
- Excellent verbal and written communication skills 
- Basic problem-solving skills 
- Experience with Microsoft based programs and computer products 
- An acute attention to detail/accuracy and effective note taking/documenting skills 
- Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs. 

Preferred Experience, Skills, and Knowledge 
- Experience in similar customer service function or call center experience. 
- Focus on Customers - Demonstrates professionalism when dealing with customers. 
- Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services. 
- Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change. 
- Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions. 
- Demonstrates minimum typing speed of 35 words per minute.

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

 

Click on Apply Now to be considered for this Call Center Representative job in Cutler Bay, Fl or any related opportunities with Adecco.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_99_028082_11838404