Customer Service Representative (Level III)

Adecco is currently assisting a local client in their search to fill a Customer Service job in Phoenix, AZ! Apply now if you meet the qualifications listed below!

 

Type:                       Fulltime (40 hours / week) contract

Length:                    12+ months

Pay:                         17.50/ HR

Shift/Hours:            varied shifts

 

Responsibilities for this Customer Service job include, but are not limited to:

As part of the team, Client Service Representatives (CSR II) go beyond processing simple account transactions –you’ll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request. CSR IIs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter.

 

Qualifications for this Customer Service job:

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule
• Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Has the ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
• Is comfortable receiving ongoing performance feedback and coaching
• Is comfortable with ongoing change and learning new technology/processes
• Has 1+ year of customer/client service experience, including experience handling difficult client situations
• Has at least an intermediate level of proficiency with computers and current technology
• You’ll be better prepared if you have (desired skills and qualifications)
• 1+ years of experience in the Banking/Financial industry
• 1+ years of experience working in a client service call center

 

Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits

IMPORTANT: This Customer Service job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Adecco will consider qualified applicants with arrest and conviction records for employment

 

 

 

  • Apply with Adecco

Reference number US_EN_99_022862_1244471