Customer Service Representative

  • Location
    Lisle , Illinois
  • Salary
    $ 18 - $ 19
  • Job type
    Contract/Temp to Hire

Adecco is assisting a local client in recruiting for a detail-oriented Customer Service Representative/Account Manager in Lisle, Il. Due to unprecedented growth the company is looking to add to its customer service department. This role is seeking degreed business professionals with experience in transactional business calls in a manufacturing environment.
But are very willing to meet with candidates currently going to school or non graduates with the right drive.

This Business to Business Customer Service Rep position is working in a fast paced call center environment working with a designated book of business receiving orders, tracking production and raw materials. Candidates should be familiar with an Enterprise type system such as SAP to work with a variety of data through a variety of departments. Your ability to quickly source your information and satisfy the customers needs will contribute to our continued and growing successes.

This is a large customer service environment set within a global manufacturer that supplies multiple industries.

1. Manages pre-order activity. Handles inbound and outbound calls in an efficient, professional manner. Provides samples, pricing, quotations, drawings and other information as requested by the customer or field sales. Navigates effectively through Molex website to assist customers in design applications or alternative solutions.
2. Manages order activity. Takes actions related to receiving and reviewing orders for placement. Insures objectives for pricing, delivery and package size are met. Works with Manufacturing, Shipping and Credit Departments to ensure on-time delivery. Escalates to Supervisor, Product Management or Engineering any barriers to successful order execution. Makes order changes as necessary. Creates, maintains and analyzes customer firm and forecast requirements. Makes independent business decisions based on fluctuations in customer demand. Reviews incomplete order log daily and takes action to move to complete status.
3. Manages post-order activity. Tracks shipments and provides any subsequent documentation necessary to ensure successful and accurate delivery and customs clearance of products. Processes QNs and RMAs as required per department guidelines. Provides supporting documentation to Credit to resolve payment issues.
4. Develops strong customer relationships and supports Sales by building a Molex advocate base within each customer. Proactively seeks out new business opportunities and conveys pertinent information to Sales with a high sense of urgency. Reviews and analyzes complex data to minimize Molex inventory and liability and risk. Makes independent business decisions based on fluctuations in customer demand. Conveys to Sales any fluctuations in consumption for possible modification of target pricing. Keeps track of interruptions in manufacturing due to plant holidays, inventories, etc. that may have an impact on customers.
5. Stays current on product knowledge. Studies promotional material on new products and applications as distributed by Marketing Communications. Attends corporate product trainings as scheduled by supervisor or manager. Attend QBU?s and is aware of local, regional and global events which may impact Molex.
6. Attends departmental trainings and keeps current on procedural updates. Maintains customer profiles and update any changes to Customer Master and Sales Automation as necessary. Seeks out opportunities to streamline or automate departmental procedures. Strives to meet or exceed department metrics as outlined by Manager. Meets independently with other strategic groups or individuals (such as IT, Logistics, Customs/Product Compliance, Contract Administration) to improve processes and ensure customer requirements are met.
7. Understands, supports and contributes to current Molex Total Quality Management (TQM), Six Sigma, International Standards Organization (ISO) and Environmental, and/or Health and Safety (EH&S) Management Systems by following stated policies and procedures.
8. Performs other related duties as assigned by management.

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Reference number US_EN_1_023029_11683306