Customer Service Representative

  • Location
    Louisville, Kentucky
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative roles in Louisville, KY! Apply now if you meet the qualifications listed below!

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***

please feel free to reach out to: Matthew Greene at and include your updated resume and contact info.

Role: Contract
Title: Customer Service Representative
Location: Louisville, KY
Pay: $12.00-13.50
Shift: M-F 11:30am – 8:00pm
Duration: 3 months

Position Summary
• Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
• Receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas
• Report Adverse Events and Product Complaints when needed
• Answer inquiries and process incoming requests received and provide callers with accurate, current information
• Document customer requests and inquiries in call history database and ensure timely closure of all open issues
• Demonstrate ability to communicate clearly in both written and oral format
• Maintain all patient confidentiality
• Take on other duties as assigned; job duties may vary

High school diploma or equivalent is required.
Strong data entry skills are required.
Previous call center experience is preferred.
Basic pharmacy knowledge is preferred.
Able to multi-task; strong attention to detail; acts with a sense of urgency.
Exhibit a positive attitude and understand that our main focus should always be on our patients.

Work Schedule
11:30am-8:00pm (M-F). Overtime may be offered based on the needs of the business.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Matthew Greene at and include your updated resume and contact info.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_404894