Customer Service Representative

  • Location
    Miami, Florida
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service



Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative role in Miami, FL! Apply now if you meet the qualifications listed below!

Contract Length: 6 months
Pay Rate: $16.64/hr.

Responsibilities, Qualifications, & Details:


Provide day to day support to allocated team members to meet customer requirements
Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information
Processes Request for Material Authorization (RMA) and provide RMA status information as needed
Support the Welch Allyn, Hill-Rom, and Trumpf business for the areas and/or customers that they support
Manage the distributor relationship in all support aspects being the single point of contact for all matters with the exception of establishing pricing or sales quotas
Provide the sales and finance teams with backlog reports
Understands culture and government requirements needed to do business in the regions they support
Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
Has experience working with international shipping documents (which includes payment terms and Incoterms)
Ability to work with a cross functional team
Mentor and coach others on POA
Perform the teaching for the ESKER system
Serve as the backup and trainer for the Iberia Market
Work with 3pls, brokers, and agents in Mexico and Brazil
Serve as the backup for the Mexico Comercializadora
Review all FLC orders before they are uploaded into SAP
Required to host customer's visits
Serve as Sales Rep's back up when they are traveling or on vacation



Must Have:

Associates Degree
6+ years of experience; 5+ years in a customer focus role required
Basic knowledge of lean principles
Fluency in English plus two additional languages of the designated geography required
Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications
Knowledge of SAP, Esker, Center Group System, JDE and similar order management and processing system
Numerate and accurate, particularly in relation to data integrity
Excellent analytical and process flow optimization skills allowing for basic trouble shooting
Minimal travel may be required; passport required


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Macy Moua (macy.moua@adeccona.com)

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_286200_401489