Customer Service Representative

  • Location
    Milwaukee, Wisconsin
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative role in Milwaukee, WI! Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Customer Service Representative
Shift: Mon-Fri 8:00am-5:00pm
Location: Milwaukee, WI
Pay Rate: NA

Summary of Key Responsibilities:

The position is responsible for providing superior customer service for every customer that contacts the Customer Care Center. The role consists of assisting customers with inquiries concerning account information and services.
Required skills include being receptive, competent and analytical to resolve customer related questions and issues. The ideal candidate will be able to interact effectively with customers while providing a positive experience.

Essential Job Duties:
· Answer incoming calls regarding service, general billing, cancellation requests and product questions
· Make outbound calls to follow up with customers regarding service, general billing, cancellation requests and product questions
· Analyze customer accounts and determine appropriate resolution
· Process payments and service orders
· Report power outages and temporary disconnects/reconnects the to TDU’s
· Provide customer support to our residential customer service team
· Performance which meets or surpasses Company goals related to quality, not ready time and schedule adherence

Experience and Educational Requirements:
· Must exhibit excellent customer service interpersonal skills
· Must have the ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers
· Must have the ability to communicate effectively with customers, both orally and written
· Experience using telephone equipment, computers and various other office products such as MS Outlook, Word, Excel and PowerPoint
· Excellent computer software navigation skills
· Must be able to work in a fast paced call center environment
· Ability to work independently or with a team and self-motivate
· Ability to type a minimum of 35 words per minute
· Excellent listening and soft skills

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Your First & Last name; your phone number; & your email.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_404753