Customer Service Representative


Adecco is assisting a local client and recruiting for a Customer Service Representative in Minneapolis, MN

Position: Customer Service Rep
Job Location: Minneapolis, MN
Job Duration: 12 Months
Shift: Mon – Fri 8-5PM
Pay: $15.00 per hour


Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Education/Experience: High School Diploma or equivalent. 5 to 7 years customer service related experience required. Skills and Competencies: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Major Job Duties and Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Top 4 things to look for in a candidate: 1. Strong customer service skills interacting with both customers and field sales team 2. Ability to take instructions and work independently 3. Proficient Excel skills 4. Moderate analytical skills





Soft Skills:
Adaptable
Quick learner
Written and Oral communication skills
Willing to learn






To Apply: Apply Online by selecting “Apply Now” or email your resume directly to the recruiter:
Leonor Reyes at: (Leonor.Reyes@adeccona.com)










Summary: This role will primarily be focused
Daily Schedule: 60/40 – Calculations/Administrative
Administrative duties – processing mail
Handling customer calls
Clean-up










HOW TO APPLY:
Candidates interested in this position you should apply immediately. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Leonor Reyes by email at Leonor.Reyes@adeccona.com






Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled





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Reference number US_EN_2_022862_408387