Customer Service Representative

New
  • Location
    Minnetonka, Minnesota
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill a Customer Service Representative in Minnetonka, MN. This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!


***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***


SUMMARY:
Sales Support Representative:
Candidates will focus on providing phone and email support to Sales Representatives by answering general sales support questions and assisting with system navigation.

DESCRIPTION:

Handling in-bound phone calls professionally and provides excellent customer service
Handling in-bound email communications professionally and provide excellent customer service
Research and Resolve Sales Agent’s questions relating to:

how to use self-service tools and to troubleshoot system issues
member concerns
application status and eligibility
on-boarding & certification process
commission questions


Document call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide a quality experience for all of our customers
MEET MINIMUM PERFORMANCE GOALS on a weekly basis

MINIMUM QUALIFICATIONS:

***Candidates MUST PASS grammar, Excel and Word evaluations with a minimum of 80% scores
At least 1 year of Customer Service experience
Ability to communicate clearly and concisely (verbally and written)
Strong computer skills are required, including but not limited to: knowledge of Microsoft

Word, Excel, Microsoft Outlook, & keyboarding skills

Ability to learn new computer applications quickly and toggle between multiple systems
High School diploma or equivalent (GED)
Strong ability to multi-task.


PREFERRED QUALIFICATIONS:

Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while on the phone

SCHEDULING INFORMATION:

TRAINING will be 4 weeks, 8am-4:30pm Mon-Fri

***Attendance will be MANDATORY for the length of training

Working shifts will range from 7am-8pm, Mon-Fri (8 hour shifts) with later shifts being in the highest demand.
Work on weekends or overtime as requested.




This is a 6+ month contract-to-hire opportunity. ***Only high performing candidates will be considered for full-time hire***



ADDITIONAL INFORMATION:
Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at kristin.kaiser@adeccona.com



IMPORTANT INFORMATION:
This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_2_286200_403638