Customer Service Representative

  • Location
    Naperville, Illinois
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

Ring ring. That's opportunity calling for you! We're hiring temp-to-hire customer service representatives in Naperville, IL. We're looking for enthusiastic problem solvers! If you love talking with people and helping them find a solution, we want to hear from you.

Job Scope
The ideal candidate will require analytical skills to process various non-standard inbound requests and general inquiries submitted via phone, fax, e-mail or web. Customer Account Associates are the first point of contact for our internal and external customers.

$16 pr/hour
Flexible schedule, must be able to work 1pm-8pm one week out of the month
30 hours work week
Temp to hire!

Key Responsibilities
- Address on average 30 - 50 inbound inquiries each day from internal & external customers within a structured environment
- Process customer confirmations and investigate shipment status
- Accept and process transactions in SAP/CRM
- Interface with other departments to resolve problems related to order to cash cycle
- Effectively set priorities to meet service levels while following department guidelines
- Achieve target goals for monthly call quality, daily attendance and punctuality as well as daily and monthly statistical objectives

Basic Qualifications
- High school diploma or equivalent
- 1+ years of customer service experience
- Must be able to attend 5-6 weeks (40 hours/week) of paid training
- Following successful completion of training, must be able to work flexible hours Monday through Friday between 7 AM and 8 PM (average 30 hours/week)
- Ability to accurately type a minimum of 25 words per minimum
- No immigration sponsorship offered for this role
Preferred Qualifications
- Bachelor's Degree completed or in process
- Must be able to work successfully in a highly structured environment
- Ability to interact professionally with others, work independently and display excellent verbal and written skills in a fast-paced environment
- Excellent problem solving, investigation and troubleshooting skills
- Critical attention to detail and highly dependable
- Ability to prioritize work flow while utilizing strong time management skills
- Ability to handle multiple tasks at once
- Ability to exercise good judgment in decision making

So, a little bit about us. We're the worldwide leader in staffing, but it's only because of all the great people we have working with us. We place over 70,000 people with the world's most well-known companies every day, but that's not enough. Why? We think everybody deserves a chance to find a good job. To work on your terms. To better your situation. To get benefits, regardless of whether you're temporary.

Does this all sound good to you? If you ask us, we'd make a great team. Isn't it kind of ironic that the way to get started is to pick up your phone and give us a call? Our friendly experts are ready to get you in at a great job, so the ball is in your court.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_1_023248_11741752