Customer Service Representative

Adecco is assisting a local client in recruiting for a Customer Service job in Norwood MA This is for a temp to hire opportunity. As a Customer Service Representative, you will interact with customers via telephone and electronically to provide information, process transactions, and reply to inquiries about products and services. You will also be charged with handling and resolving complaints. If you meet the qualifications listed below, please Apply Now!

Monday to Friday from 8:30 am to 5:00 pm. $17.00 hour.

Responsibilities for this Customer Service job include:

-Receive a high volume of inbound/ calls with varying degrees of questions or concerns

-Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

-Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

-Achieve productivity standards and goals set by the company while maintaining high level of customer service

-Refer unresolved customer issues to designated call center department or supervisor for further investigation

Requirements:

-Minimum 2 years of customer service experience

-High School diploma/GED required, associate degree in Business is a plus

-Excellent verbal and written communication skills

-Make good decisions and resolve issues in a clear, calm, and diplomatic matter

-Computer literate - Proficient with Email and Microsoft Word

-Able to work in a team environment

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
 

  • Apply with Adecco

Reference number US_EN_99_025360_468087