Customer Service Representative

Adecco is assisting a local client recruiting for Customer Service Representative jobs in Parsippany, NJ. These Customer Service Representative jobs are temp to hire opportunities! Customer Service Representative jobs require candidates to assume responsibility for collections, account follow up, billing allowance posting for the accounts assigned to them within a healthcare environment. If you meet the qualifications listed below – Apply Now!

Responsibilities for Customer Service Representative jobs include but are not limited to:

  • Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites
  • Meets and maintains daily productivity/quality standards established in departmental policies
  • Meets and maintains quality standards established in departmental policies
  • Uses the MPower workflow system, client host system and other tools available to them to collect payments and resolve accounts
  • Adheres to the policies and procedures established for the client/team
  • Knowledge of timely filing deadlines for each designated payer
  • Initiate appeals when necessary
  • Ability to identify and correct medical billing errors
  • Send appropriate appeals, accurate requesting information, supporting documentation, and effective communication to complete recovery process
  • Ability to analyze, identify and resolve issues causing payer payment delays
  • Ability to analyze, identify and trend claims issues to proactively reduce denials
  • Understanding of under payments and credit balance process
  • Perform special projects and other duties as needed. Assists with special projects by utilizing excel spreadsheets, and the ability to communicate results
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients
  • Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Work independently from assigned work queues
  • Maintain confidentiality at all times
  • Maintain a professional attitude
  • Other duties as assigned by the management team

Candidates must meet the following requirements to be considered for Customer Service Representative jobs:

  • 2 years’ experience in insurance collections, including submitting and following up on claims for a Medical Practice, Ambulatory Surgical Center, Hospital and/or other Medical Facility/Medical Billing Company
  • Physician/Professional Billing: 1 year
  • Knowledge of the denied claims appeals process
  • Knowledge of Worker’s Comp and PIP
  • Previous experience in Hospital/Facility or Physician billing
  • Extensive knowledge of individual payor websites, including Navinet and Novitasphere
  • Knowledge of Medical Terminology, CPT Codes, Modifiers and Diagnosis Codes
  • Ability to work well individually and in a team environment
  • Proficiency with MS Office.  Must have basic Excel skillset
  • Experience with GE Centricity or EPIC PB preferred
  • Experience with EClinical Works (ECW) preferred
  • Strong communication skills/oral and written
  • Strong organizational skills

What's in this for you? 

  • Pay rates starting at $18.00 per hour, plus overtime as needed!
  • Weekly Pay – you receive a paycheck every week
  • Casual, office environment – dress casual and enjoy a casual, laid back atmosphere
  • Comprehensive benefits after 1 week – medical, dental, vision, options available
  • Generous Bonus Incentives offered for referrals! For more information, ask a recruiter today!

Click on “Apply Now” to be considered for this Customer Service Representative job at in Parsippany, NJ! After submitting your application, you can choose to answer a few quick questions to be prequalified for the job, and you will have the opportunity to schedule an immediate interview!

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_028124_579644