Customer Service Representative

This position is responsible for total, single point-of-contact management of major, assigned focus customers. Provides for total customer satisfaction from the sales contact, requests for quotations and ultimate delivery of product. In addition, this position will also perform data analysis and process implementation/optimization.


1. Manages the quotation processes to assure on-time and complete responses to customer requests. Provides input for competitive pricing based on customer targets that affect our quotations.

2. Enters all purchase orders in a timely manner, insuring that all data is completely and accurately indicated within the company sales order.

3. Provides status on progress of orders and takes a pro-active position with each account regarding notification of potential problems or schedule changes.

4. Maintains the highest level of customer satisfaction through knowledge of customer needs and requirements.

5. Promotes professional relationships with assigned customers in an effort to expand and maximize market share within each customer organization.

6. Keeps all assigned customers aware of the total capabilities of the company, including changes and upgrades that may influence additional business opportunities.

7. Continuously improves products and processes and participates in quality improvement teams when appropriate.


1. Keeps the Director of Sales/Marketing up to date on all programs, quotes and problems that might affect the company or levels of satisfaction.

2. Provides to the Director of Sales/Marketing, updates to forecasts as required or requested.

3. Follows all company safety policies and procedures.

4. Reacts to change productively and handles other duties as required.


High school diploma or equivalent, college degree preferred

Minimum of five (5) years applicable industry experience in an Account Manager or Customer Service position is required.


Must include the ability to interface with the customer at all levels effectively and responsibly to assure total customer satisfaction.

Must have basic computer skills and be able to utilize required company software.

Microsoft Office Expertise preferred with a focus on Excel and data manipulation.

Proposal and contract experience also preferred.


Office environment

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records

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Reference number US_EN_99_023517_1478113