Customer Service Representative

Position: Customer Service 

Location: Ridgefield, NJ

Shift: Various Shifts Available

 

We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Requirements

  • Must be able to demonstrate proven troubleshooting skills relating to Android phone systems.

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.

  • Troubleshoot  wireless communications.

  • Acts as a technical resource in assisting remote users to resolve problems with equipment and data.

  • Negotiation and decision making skills.

  • Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted environment.

 

Job Requirements:

High School Diploma / GED required/ College experience preferred.

Minimum 2 years previous Customer Service Experience required.

Previous experience as a Corporate Help Desk, Onsite Technician, or Dealer Service is favorable, but not required.

Must be able to type at least  35 WPM.

Excellent troubleshooting skills.

Excellent communication and customer service skills.

Detailed oriented.  Strong communication skills, both written and verbal. 

Strong PC skills in a Windows environment. 

Customer service experience is a plus.

Must be tech savvy.

Strong Mobile phone skills in an Android environment.

  • Apply with Adecco

Reference number US_EN_99_025287_1198632