Customer Service Representative


Supports internal and external customers by providing helpful information, answering questions, and responding to complaints.

Duties and Responsibilities:

Include but are not limited to:

Handling customer complaints provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution

Processing of RMA’s and RTV’s
Managing high volume of calls
Identifying and assessing customer needs to achieve satisfaction
Providing accurate, valid and complete information using proper methods and tools
Keeping records of customer interactions, process customer accounts and file documents
Following communication procedures, guidelines and policies


Highschool diploma and 2-3 Years’ experience in a customer service environment required

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Strong investigative and root cause analysis skills

Excellent follow-up, communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

  • Apply with Adecco

Reference number US_EN_2_028296_139943