Customer Service Representative

New

Supports internal and external customers by providing helpful information, answering questions, and responding to complaints.


Duties and Responsibilities:

Include but are not limited to:


Handling customer complaints provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution



Processing of RMA’s and RTV’s
Managing high volume of calls
Identifying and assessing customer needs to achieve satisfaction
Providing accurate, valid and complete information using proper methods and tools
Keeping records of customer interactions, process customer accounts and file documents
Following communication procedures, guidelines and policies



Qualifications:


Highschool diploma and 2-3 Years’ experience in a customer service environment required



Proven customer support experience or experience as a client service representative



Strong phone contact handling skills and active listening



Familiarity with CRM systems and practices



Strong investigative and root cause analysis skills



Excellent follow-up, communication and presentation skills



Ability to multi-task, prioritize, and manage time effectively

  • Apply with Adecco

Reference number US_EN_2_028296_139943