Customer Service Representative - Sales

  • Location
    Madison , Wisconsin
  • Salary
    $ 14 - $ 15
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

Due to growth, exclusive distributor of internationally-known, high-end accessory products is looking to add to their team!


Customer service inside sales support professional with a background in consumer electronics. Individuals will be responsible for responding to inbound calls, inbound emails, and incoming chats via our website relating to customer returns. Ensure adequate inventory is available to respond to customer demands by communicating with the warehouse staff weekly. Candidate will be working in an office environment assessing the customer needs and offering appropriate return authorizations through diligent research.
Responsibilities

� Effectively manage incoming calls
� Repack and Restock product returns into inventory
� Identify and assess customers� needs to achieve satisfaction
� Build sustainable relationships of trust through open and interactive communication
� Provide accurate, valid and complete information by using the right methods/tools
� Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
� Keep records of customer interactions, process customer accounts and file documents
� Follow communication procedures, guidelines and policies
� Take the extra mile to engage customers

Background and drug screen will be required.

  • Apply with Adecco

Reference number US_EN_1_025426_11690886