Customer Service Representative

New
  • Location
    San Antonio , Texas
  • Salary
    $14.00/Hour
  • Job type
    Contract/Temp to Hire

JOB SUMMARY
Your mission (if you are chosen) is to offer potential customers the opportunity to schedule an appointment with a professional and consider new gutters, windows, siding or roofing. Inquiries will come in through phone calls, email, home remodeling shows or the internet. If selected, you're literally the voice of the family, and a strong relationship between our clients and their customers starts with you. So only the truly personable need apply.

KEY JOB RESPONSIBILITIES
Job #1 - Talk to customers over the phone, email, and chat to successfully schedule sales appointments.
¿ Maintain and update customer information for future appointment opportunities
¿ Calmly attempt to resolve and de-escalate any issues
¿ Escalate calls to supervisor when necessary and appropriate
¿ Respond to requests for assistance with urgency and empathy
¿ Track call-related information for auditing and reporting purposes
¿ Provide feedback reports on call issues related to marketing or customer service
¿ Deliver a strong sense of caring

BILINGUAL AND NON BILINGUAL CANDIDATES SHOULD APPLY.

Shifts include: PT/FT/Split Shifts

Location near 410 & West Ave.

  • Apply with Adecco

Reference number US_EN_1_115854_11655953