Customer Service Representative

  • Location
    San Diego, California
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 20 - $ 25 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Customer Services Department Representative with experience in International Exports

 

We are looking for a thoughtful, detail oriented person who takes pride in their work to fill our opening for a Customer Service Account Representative. This person will manage International customer accounts through processing orders from order to shipment, and communicating status with dealers and the sales team. This position works interactively with other departments to ensure we meet and exceed our customer expectations (not call center).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

- Process dealer orders, Credit / Debit Memos, and Price Quotes utilizing SAP

- Prepare and complete all necessary customs documentation for export shipments

- Schedule and coordinate logistics with freight forwarders and trucking companies

- Work with Forwarders to ensure goods are exported in the correct manner

- Obtain product availability information for dealers from purchasing / planning

- Expedite and track orders for dealers by working with various warehouse and scheduling personnel

- Assist dealers in placing orders and following through to order completion

- Maintain and update dealer account information as needed

- Review orders to ensure accuracy, resolve discrepancies and communicate internally as appropriate 

- Coordinate orders according to warehouse availability and schedule

- Create/analyze reports as necessary

- Answer calls and inquiries from dealers and sales team

- Provide phone coverage and invoicing backup for Executive Assistant as needed 

- Process warranty replacement claims

- Provide Administrative support as needed

- Prepare and provide customs documentation for Export/Intercompany orders

EDUCATION, SKILLS AND EXPERIENCE Education/Experience: Associate's Degree (A.A.) from a two-year college in a related field; 2-4 years of relevant work experience or equivalent combination of education and experience.

REQUIRED SKILLS:  Working knowledge of Order Entry Process and policies.  Handling LCL & FCL accounts.  Export industry experience and understanding of shipping and documentation requirements for exporting from the USA.  Demonstrated track record of ocean export documentation.

 Ability to read, write and speak in a professional business manner.  Ability to use various computer programs including but not limited to: Microsoft Office, Excel and ERP software. Ability to work well with others as well as independently with little or no supervision. 



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Reference number US_EN_99_020641_11936468