Customer Service Representative

  • Location
    San Ramon , California
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Assist Credit department with verifying and processing contract information. Assist dealers with inquiries in a fast paced call center.

Job duties
-Match and distribute faxed material from dealers to the discounting team.
-Review packages received from dealerships. Verify proper documentation is received.
-Answer calls from dealerships to review status on packages. Ask appropriate questions to identify the root cause of calls to generate effective solutions while effectively resolving conflicts.
-Follow up on dealer issues and concerns (contract errors) in a timely manner.
-Complete data entry of contract information into the system to assist team in processing all packages received daily.
-Adhere to legal and operational compliance by strictly following all company policy and procedures.
-Become a productive member of the team with an enthusiastic and positive attitude.

-Good communication skills.
-Experience with customer service and problem resolution preferred.
-College Degree (4 year) is required.
-Bilingual (Spanish) is a plus.

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Reference number US_EN_1_025115_11728238