Customer Service Representative


Adecco is currently assisting a local client in their search to fill a CSR role in Santa Ana, CA! Apply now if you meet the qualifications listed below!

  • Type: Fulltime (40 hours / week) contract

    Responsibilities for this CSR job include, but are not limited to:

  • Responsible for quoting and securing sales of Property and Casualty Insurance Agency.
  • Build relationships and maintain a base of Property & Casualty clients through access to leads from a captive source.
  • Primary role is closing sales and achieving set quotas.
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Conduct personal insurance reviews in efforts to retain business and cross sell policies
  • Determine customer needs and requirements and recommend solutions
  • Close sales and achieve set quotas
  • Maintain consistent knowledge of P&C products, underwriting guidelines, and pricing
  • Keep abreast of industry, contract coverage and limits, processes and procedures
  • Establish and maintain relationships with lead source affiliates
  • Potential Temp to Perm Potential to work from home once hired FTE

    Qualifications for this CSR job:

  • Active Property & Casualty license required
  • Experienced in high volume of outbound calls (warm calling), good communication
  • Ability to build rapport, be disciplined, able to multitask, meet monthly goal based on premiums and # of policies
  • Customer service skills; able to identify and communicate options
  • Must be persistent, resilient
  • Strong organizational skills, able to prioritize and follow up
  • Ability to work under pressure and remain flexible to changing schedules and demands
  • Proficient/advanced technical capabilities including Microsoft Office Excel, Word, PowerPoint, and Outlook
  • High school diploma or equivalent required
  • Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits
  • IMPORTANT: This CSR job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.


    The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans


    Equal Opportunity Employer/Veterans/Disabled

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number US_EN_99_022862_1345502