Customer Service Representative

Adecco is currently assisting a local client in their search to fill a Customer Service job in Sarasota. Apply Now if you meet the qualifications listed below!

POSITION SUMMARY:
The Customer Service Representative is primarily responsible for addressing all customer inquiries and complaints in a knowledgeable, quick and professional manner. Position requires the individual be knowledgeable of company's products, services, policies, procedure and practices.

PRIMARY RESPONSIBILITIES:
Provide timely and accurate information to all customer inquiries regarding product information, delivery dates, pricing and back orders.
Initiate, report, and followup on customer complaints in accordance to the SBU quality system requirement.
Handle customer complaints and act to resolve any customer problem by utilizing the SBUs Complaint Procedure.
Evaluate and forward service complaint feedback to QA/RA Department.
Forward all product related complaints to Division Complaint Officer.
Follow the companies return policy and to work with the Returns/Quality Department to expedite credits or any other issues.

REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:
Customer service experience in a heavy phone environment.
Must have ability to meet departmental performance objectives including minimum number of calls, number of orders, and acceptable errors.
Detail oriented; have ability to prepare accurate and complete information/orders; have ability to read and comprehend instructions.
Must be able to listen well, speak and write clearly and concisely, and have excellent phone and interpersonal skills.
Must be MS Office proficient and ability to use dual monitors.

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. 

Click on Apply Now to be considered for this Customer Service job in Sarasota or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_020488_1200854