Customer Service Representative

Adecco is recruiting for a Customer Service Representative in Scranton, PA. Our client is looking for a detail-oriented business professional to join our customer service team. This person will work with internal and external partners to ensure the accurate order processing and delivery.

 

The hours for this position are Monday-Friday 8:00am-4:30pm,  $17.31-$19.25 per hour, depending on experience. Please review the entire job description before applying-- Prior experience in Customer Service within a CPG (Consumer Packaged Goods) environment is required.

 

 WHAT WE’RE LOOKING FOR

 

  • Customer Service Experience. Prior experience in Customer Service within a CPG environment.
  • Know the tools of the trade. Experience in database management. Proficient in Excel, Word, and Outlook. ERP experience is a plus, Oracle preferred.
  • Expert problem solver. Must be able to work with cross-functional partners to problem solve and adapt to changing demands.
  • Talented communicator. Excellent communication skills. You will regularly communicate cross-functionally at all levels of the organization. Additionally, you will work with customers and our 3PL network
  • Detail Oriented and Rigorously Organized. Passionate, enthusiastic and positive outlook towards customer service.
  • Logistics.  We need someone that understands logistics and transportation in order to effectively communicate with our vendor partners.
  • Self-starter.  We specialize in “edible entertainment.” You will be a member of a results driven team in a “can do” culture and a key contributor in meeting our customers’ expectations.

 

WHAT YOU’LL BE DOING

 

  • Not a call center.
  • Order to Cash Flow Process.  You will be responsible for maintaining relationships between Topps and customers. Managing the order to cash flow process, facilitating incoming purchase orders and data entry, providing status of orders to brokers, customers and sales, responding to warehouse and carrier inquiries, tracking orders through to delivery, resolving freight claims and OS&D issues, and other duties as required. Our team’s mission is “Right Product, Right Place, Right Time, Right Cost”
  • Drive process improvement within Customer Service.  Look for opportunities to reduce cost, improve relationships and streamline processes.
  • Interfacing with external partners. Act as liaison between Topps brokers and 3PL Logistics Providers.
  • Cross functional collaboration. You will need to work closely with Marketing, Sales, Finance, New Product Sourcing, Supply Chain, and other Customer Service team members to ensure flawless and timely delivery of new and existing products.
  • Communications.  Communicate orders status and problem resolutions.
  • Personal development. You will be responsible for participating in learning opportunities that further develop your expertise in Supply Chain.

 

WHAT ARE THE NECESSARY REQUIREMENTS

 

  • Entry level opportunity, some experience in CPG customer service, preferred.
  • Experience with MS Office Suite.
  • Associates degree required, Bachelor’s degree preferred.
  • Role Experience with ERP systems preferred (preferably Oracle).

 

 

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and free Self-Paced Online Training Courses.
Adecco Group is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_022997_613593