Customer Service Representative, Senior

  • Location
    Eden Prairie , Minnesota
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill a Customer Service Representative, Sr position in Eden Prairie, MN. This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast-paced company, then Apply Now if you meet the qualifications listed below!


***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***



SUMMARY:
This is a Call Center Position within the Complex Medical Conditions department. Contractors will answer calls from Providers (75%) and Members (25%) related to complex medical conditions (Organ Transplant, Cancer, Infertility, and more).

Business takes ~2400 calls/week, +500 Provider emails

Very small team, 18 total employees, 7 in the Eden Prairie location where these contractors will sit.

Primary Responsibilities:
Respond to provider email inquiries
Requires the ability to piece together information from different sources to resolve complex claims issues.

We're looking for Problem Solvers, someone who can think on their feet and be able to answer caller questions by using information from multiple sources to find the right answer.

Seeking agents with strong attendance record. Position likely to convert to permanent employee by February, provided strong performance.

** Strong Customer Service experience required - Call Center experience highly preferred.


This is a 4+ month contract-to-hire opportunity.



ADDITIONAL INFORMATION:
Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kevin Ziegler at kevin.ziegler@adeccona.com.



IMPORTANT INFORMATION:
This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_286200_398723