Customer Service Representative, Senior

  • Location
    Franklin , Tennessee
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill a Customer Service Representative, Senior in Franklin, TN. This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!


***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***



SUMMARY:

Placing a high volume of outbound calls to our valued members scheduled them for their in-home visits with an Advanced Practice Clinician via an auto dialer system
Answering inbound calls from our valued members and assisting them with their inquiries
Enhancing our valued members experience within our business
Validating member demographics information and obtaining additional member data via specific plan scripting
Data entry of the member’s record with accurate information obtained on the call
Ensuring that the appointments are scheduled accurately following department policies and procedures
Resolving any scheduling issues and concerns
Routing calls to the appropriate department as needed.
Ability to collaborate within the team environment
Support any call queues as business needs arise


MUST HAVE QUALIFICATIONS:

High School Diploma / GED
Available to work Monday – Friday up to 7:00PM PST including some Saturdays
1 year of call center experience and / or sales experience or at least 1 year of experience working in a high call volume call center environment
Must be able to create, copy, edit, send & save through multiple applications including Microsoft Office & Outlook
Must be able to type & talk at the same time and navigate through multiple screens
Must maintain confidentiality and adhere to HIPAA requirements.



This is a 3+ month contract opportunity with possibility of extension and full-time conversion.



ADDITIONAL INFORMATION:
Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kevin Ziegler at kevin.ziegler@adeccona.com.



IMPORTANT INFORMATION:
This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_286200_398094