Customer Service Representative

Ring ring. That’s opportunity calling for you. We’re hiring for Customer Service Representatives for our client in Stow, OH! We’re looking for enthusiastic problem solvers – if you love talking with people and helping them find a solution, we want to hear from you.  These are temp-hire – depending on you!

 

POSITION SUMMARY:

Customer Service is the critical link to strong communications between the sales field and the corporate offices. The Customer Service Rep (CSR) provides the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability.  The CSR informs the field of daily customer service promotions along with providing them with error free orders.

 

KEY RESPONSIBILITIES:

  • Handle all inbound calls from our internal and external sources.  This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
  • Provide technical support concerning information and specifications for products provided in our catalog and catalogs of our other suppliers.
  • Provide features and benefits to our franchised distributors on our commissioned daily sale items.
  • Perform suggestive selling of product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
  • Input orders utilizing internal ordering software systems.
  • Work cross-functionally with subject matter experts to resolve open questions.
  • Other responsibilities as assigned.

 

 

Qualifications:

  • High school diploma or GED equivalent
  • Able to pass a client specific drug and background
  • Must be able to work 2:30 PM -11:00 PM Monday-Friday
  • 1+ years of call center experience or equivalent experience in dealing with customers
  • Suggestive sales experience

 

Hours: 2:30pm – 11:00pm, Monday – Friday

Pay: $14.75/hr.

If you are qualified and interested, please apply here or at www.adeccousa.com (Cuyahoga Falls office) or call 330.922.8367 for questions.

Equal Opportunity Employer/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_020159_1253647