Customer Service Representative

  • Location
    Strongsville, Ohio
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


Adecco is currently assisting a local client in their search to fill an exciting Customer Service role in Strongsville, OH!
Apply now if you meet the qualifications listed below!







POSITION SUMMARY:

1. Customer Service – Provide support to internal and external customers including assistance in
registering, accessing and navigating through our on-line ordering web site. Additionally, the
quality and integrity of customer information within the systems. Logs incoming/outgoing
customer calls within the PPG Customer Relationship Management Database –CTS.
2. Order Entry – Provide order management support for customers, ensuring orders are
processed in an efficient and accurate manner. Support advertising inventory management.
Timely customer follow-up in resolving order discrepancies and ensuring all special customer
requirements are met to the satisfaction of the customer. Handles OTC conversion orders.
3. Credit & Return processing – Process eCredit, returns, shorts/ overs, fleet & OEM & field
credits. The entire return process, from data entry, work with warehouse to scheduling customer
returns. Returns for stop sales, annual returns, order entry errors, store closings or stock
adjustments.
4. Sourcing of Products – works with distribution to coordinate shipment of material to customers.
5. Projects & Continuous Learning – stay up-to-date on procedures, tools, and system upgrades
as assigned by supervisor, assists on projects that support customer service, i.e. procedures,
studies.
6. Support & Training – share expertise and provide mentorship to persons new to knowledge
areas. Attend training as assigned by Supervisor.

REQUIREMENTS:
• Minimum 3 years of Customer Service experience either business to business or in a call center
environment
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Data entry & computer skills are necessary, i.e. Microsoft Office, Oracle
• Strong organizational, written, verbal communications skills.
• Ability to problem solve independently and knows when to escalate a problem to upper
management.
• No current attendance or performance issues
• Must be a team player and responsive to internal and external customer requests
• Flexibility to work department hours of operation
• High School Degree or Equivalent

DESIRED:
• Knowledge of Automotive Refinish industry
• Systems experience – SDI, NAROE, CTS, and Oracle























How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Susan Russell at susan.russell@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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